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Members may report claims by fax to (775) 329-7418.?
New claims may be sent to ASC at 1755 E. Plumb Lane #148, Reno, Nevada 89502
Members may report claims by calling ASC at (800) 291-6826.?
LAWSUITS SHOULD IMMEDIATELY BE FAXED TO DONNA SQUIRES
AT (775) 329-7418
Claims management for both pools is provided by Alternative Service Concepts, LLC (ASC). Headquartered in Nashville, Tennessee, Alternative Service Concepts, LLC (ASC) is an integrity-based, quality driven third party administrator. With offices located strategically throughout the United States, ASC has offered multi-line property and casualty claims management services to a wide range of organizations for over 30 years.
ASC draws on their professional staff’s skills and experience to formulate strategies for effective and prompt claims investigation, evaluation, and resolution—areas critical to controlling the costs of a risk management program.
ASC maintains that quality claims management is the art of making the best decisions at the proper times to bring claims to a rapid conclusion at the lowest possible cost. Personal commitment, aggressiveness, and innovation by the claims staff are essential to achieving claims cost containment.
Effective claims management means monitoring each claim to ensure that all events affecting its value occur on a timely basis, with strict adherence to follow-up procedures. It means verifying each incident, interviewing claimants, taking statements, detecting potential problem situations, and initiating appropriate action promptly. This approach leads to more efficient and competent service that maximizes savings and generates better results sooner for our members.