Public Agency Compensation Trust
T (775) 885-7475
Email: info@poolpact.com
POOL/PACT
201 South Roop Street, Carson City NV 89701
Claims Action Center
How to Report a Claim
In order of preference
You may fill out the form in Adobe Acrobat 8+. or the button below.
Notice of Loss Form
C-3 Form
Then print it and use one of the methods below to report the claim.
BY EMAIL
POOL Claims: ASC_NPAIP@davies-group.com
PACT Claims: ASC_PACT@davies-group.com
BY FAX
Members may report claims by fax to (775) 329-7418.
BY PHONE
Members may report claims by calling Davies at (800) 291-6826 or (775) 329-1181
LAWSUITS SHOULD IMMEDIATELY BE EMAILED TO DONNA SQUIRES AT Donna.Squires@davies-group.com
After-Hours Claims Reporting
To report a claim after normal business hours and get immediate access to an adjuster, simply call Davies's Reno office at 775-329-1181. Our answering service will put you in touch with our on-call adjuster.
The following types of claims are required to be reported to POOL:
SERIOUS INJURIES, INCLUDING:
- Spinal Cord Injuries resulting in paraplegia, quadriplegia
- Amputations
- Severe head injury involving brain damage and affecting mentality or central nervous system
- Impairment of vision or hearing by 50% or more
- Burns involving over 10% of body with third degree or 30% with second degree
- Multiple fractures
- Nerve damage
- Massive internal injuries
- Injury to nerve at base of spinal canal or any other back injury resulting in incontinence of bowel and/or bladder
- Fatalities
- Any claim not listed above that presents an unusual exposure to coverage, i.e. sexual molestation, AIDS, rape, environmental exposure, class actions and bad faith allegations
- Any other serious injury that may involve our liability
LARGE PROPERTY LOSSES:
In the event of a property loss to buildings, contents or computer equipment:
- Take reasonable steps to protect the property from further damage
- If a crime is involved, notify police immediately and do not disturb physical evidence
- Report the claim to ASC immediately
- Do not effect permanent repairs or discard destroyed or damaged property until after the loss is inspected and documented by ASC or its assigned representative.
WATER DAMAGE CLAIMS:
In the event there is water incursion into a building from any source, immediate steps must be taken to prevent further water incursion and to dry out the building and prevent microbial growth. Microbial growth can occur in as early as 48 hours. Unless Member staff is trained in the proper methods of water extraction and building dry outs, a specialist must be contacted. Do not attempt to dry out the building using heat!
Claims Team
Donna Squires
Claims Manager
Donna.Squires@davies-group.com
Reno office
Property Casualty
Cynthia McGraw
Senior Claims Adjuster
Cynthia.Mcgraw@davies-group.com
Las Vegas office
Jasmine Sanchez
Claims Adjuster
Jasmine.Sanchez@davies-group.com
Reno office
Barbie Smith
Claims Administrator
Barbie.Smith@poolpact.com
Reno office
Liz Krater
Claims Administrator
Elizabeth.Krater@davies-group.com
Reno office
Workers Compensation
Margaret Malzahn
Claims Supervisor
Margaret.Malzahn@davies-group.com
Reno office
Elise Logan
Senior Claims Adjuster
Elise.Logan@davies-group.com
Reno office
Lori Mull
Senior Claims Adjuster
Lori.Mull@davies-group.com
Reno office
Celis Nozu
Senior Claims Adjuster
Celis.Nozu@davies-group.com
Reno office
Deborah Foxcroft
Medical-Only Claims Adjuster
Deborah.Foxcroft@davies-group.com
Reno office
Carrie Brooks
Claims Assistant
Carrie.Brooks@davies-group.com
Reno office
Claim Services
Claims management for both pools is provided by Davies Claims Solutions. Headquartered in Nashville, Tennessee, Davies Claims Solutions is an integrity-based, quality driven third-party administrator. With offices located strategically throughout the United States, Davies Claims Solutions has offered multi-line property and casualty claims management services to a wide range of organizations for over 30 years.
Davies Claims Solutions draws on their professional staff’s skills and experience to formulate strategies for effective and prompt claims investigation, evaluation, and resolution—areas critical to controlling the costs of a risk management program.
Davies Claims Solutions maintains that quality claims management is the art of making the best decisions at the proper times to bring claims to a rapid conclusion at the lowest possible cost. Personal commitment, aggressiveness, and innovation by the claims staff are essential to achieving claims cost containment.
Effective claims management means monitoring each claim to ensure that all events affecting its value occur on a timely basis, with strict adherence to follow-up procedures. It means verifying each incident, interviewing claimants, taking statements, detecting potential problem situations, and initiating appropriate action promptly. This approach leads to more efficient and competent service that maximizes savings and generates better results sooner for our members.