A stellar suite of benefits for members and their employees.

From time to time, everyone experiences situations that affect their general wellbeing. The POOL/PACT Employee Assistance Program is a resource to help employees be more successful at meeting their responsibilities and assisting you in creating solutions that will allow you to be healthier, happier, and more productive. Remember, this is a free service available to you 24 hours a day/365 days per year. To access the EAP online, click below:

ACCESS EAP HERE

Management Consultation and Referral

Through your 24/7 toll-free EAP number, managers and supervisors have access to Acentra's dedicated Management Services team for unlimited telephonic leadership consultation services. Our Management Services team is composed of seasoned clinicians with experience handling management consultations, informal and formal referrals, DOT services and requests for workplace support and debriefings.

Consultations help supervisors and managers to effectively deal with troubled employees, initiate a supervisory referral, and understand how to maintain positive, productive work environments for their employees. Acentra can provide guidance and coaching on:

Identifying problem employees (i.e., outbursts, tardiness, co-worker relationships, missed deadlines, absenteeism, low morale, complaints, etc.)
How to talk with an employee about work performance without focusing on personal problems
How to develop a constructive intervention
Confidentiality issues
Documentation of employee work performance issues
Defining the supervisor's role in the referral process
How to utilize the EAP during the referral process; and
Ensuring all appropriate parties are coordinated for management referrals.

Additionally, our Management Services team possess extensive experience in the facilitation of organizational consultation and intervention. They can provide in-depth assessments related to a variety of workplace issues. Based on the assessment, the Management Services team will summarize the findings, develop a customized intervention, and offer recommendations regarding how the intervention may be implemented within your organization.

The Management Services team can support you in exploring and resolving situations related to violence in the workplace, workplace trauma, critical event management, organizational downsizing or reduction in force, fostering employee morale and engagement, and the enhancement of workplace relationships.

The successful facilitation of any organizational assessment and intervention process is achieved through sustained communication and collaboration with company leadership and key personnel. Acentra tailors each intervention to your needs using a variety of clinical, organization, and consultative interventions to achieve the desired outcome. Interventions are always developed and administered with an understanding of your organization's applicable polices, procedures, and culture.