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Software Vendor Tyler Technologies Tells U.S. Local Government Clients It Was Hacked

Thursday, 24 September 2020 / Published in Risk Management

Tyler Technologies, a software vendor whose products are used by U.S. states and counties to share election data, said on Wednesday that an unknown party had hacked its internal systems.

Tyler, whose platforms are used by elections officials to display voting results, among other tasks, said that it had experienced a "security incident involving unauthorized access to our internal phone and information technology systems." Tyler Technologies said an "unknown third party" was responsible for the breach.

The software company's website was offline as of Wednesday evening. In a notice to the public, Tyler Technologies said it was "aware of the issue" and "working to bring the site back online." The company also said it notified law enforcement.

"We currently have no reason to believe that any client data, client servers, or hosted systems were affected," it said. The company did not say whether there had been a ransomware demand or how it had learned of the breach, and it did not respond to questions.

A company security officer said counties should immediately reset the passwords they use to log into Tyler's systems. Since the breach may have happened some time ago, it is possible that any stored passwords might have already been taken and used.

Based in Plano, Texas, Tyler Technologies offers a variety of services to governments at the state and local level, including tax software, emergency management systems, and election-related products.


Traditional Media Sources (some page content may change or not be available over time):

Reuters

Business Insurance

Tyler Tech Support Page

Krebs on Security

 

 

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